Personalized Cups partners with global merchants to provide you a unique global shopping experience with the best priced items as possible.
We ship your item(s) directly from our partner in different countries, so it may take 7-10 days to arrive (Delivery Time = Processing Time + Shipping Time).
We also work with professional shipping carriers like Yun Express, Epacket, so your package will be shipped with a tracking number. We will send your tracking number through Email once your order is shipped.
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
This depends on the product ordered, the total weight, and where we’re shipping to.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 7-10 days, some may arrive after 15 days. Due to the weather conditions, holiday seasons, and sometimes airline restrictions.
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
If you’re still not sure, just email us at support@personalizedcups.com. We’re happy to help.
PLEASE NOTE:
- Most of our orders are processed and shipped within the timeframe we have mentioned above. However, the timeframe is approximate and it can differ in some cases, depending on the product types, the period of time of the year, or any external factor that may happen like weather, the pandemic or government rules.
- Holiday shipping: Due to certain UK and International Holidays, especially in peak seasons, orders may take longer to ship out.. it may take additional 7 business days for both domestic and international delivery. We’re so sorry for this inconvenience and hope that you can understand for us. This does not mean that your order(s) will always get delayed in holiday seasons, we and our partner will always try our best to get your items delivered as fast as the timeframe above.
- International orders: It may take some additional days since orders have to go through customs. We have no control on the how long the customs process may take, so we hope you will patiently wait if the delay happens due to the custom. We sincerely apologize for this inconvenience.
- For personalized products, your information needs to be detailed, following the given instruction to ensure your order is processed in a timely manner. Also, it is required to upload high quality and PNG, JPG format images for the best outcome. Your order may be hold for us to confirm with you if we recognize something unsual with your provided personalization details.
- We process orders on business days, which are Monday – Friday, excluding weekends or holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.